Structured Referral Call Handling Process Improves Neonatal Transport Dispatch Times.

Objective: In 2019 the Southern Alberta Neonatal Transport Service adopted a transport call handling process change to expedite transport team mobilization. This study compares the impact of this change on neonatal transport decision to dispatch and mobilization times.

Study Design: This retrospective cohort study was conducted using a historical cohort of neonates referred for transportation between January 2017 and December 2021.