Objective: To describe the development of a patient and family-centred care (PFCC) conceptual framework within a small community Australian Hospital.
Methods: A scoping review of scientific and grey literature and community hospital stakeholder discussions were used to identify and design a conceptual framework for PFCC across five core pillars of leadership, engagement, service delivery, learning and environment.
Results: 107 publications were identified and 76 were included for data extraction.