Publications by authors named "Lan Thi Tuyet Ngo"
Article Synopsis
- The article emphasizes the importance of improving cruise ports to enhance passenger experiences, boost tourism, and foster economic growth in the regions they serve.
- It identifies key selection factors for cruise ports from the perspectives of cruise operators and port operators, creating a hierarchical structure through literature review and expert input.
- The Modified Fuzzy Analytic Hierarchy Process (MFAHP) is used to analyze differences in these selection factors, highlighting customs/immigration control and incentive measures as vital areas for port operators to focus on to attract more customers.
It is argued that ports are playing a crucial role in developing nations' economy. Still, solutions to improving port service quality (PSQ) to boost ports' competitive capacity is questionable. Hence, this study aims to investigate port service quality (PSQ) by using integration of the extension Fuzzy Analytic Hierarchy Process and Importance-Performance Analysis (IPA) from port users' perspectives.
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