A blockchain-based evaluation approach to analyse customer satisfaction using AI techniques.

Due to technological advancements and consumer demands, online shopping creates new features and adapts to new standards. A robust customer satisfaction prediction model concerning trust and privacy platforms can encourage an organization to make better decisions about its service and quality. This study presented an approach to predict consumer satisfaction using the blockchain-based framework combining the Multi-Dimensional Naive Bayes-K Nearest Neighbor (MDNB-KNN) and the Multi-Objective Logistic Particle Swarm Optimization Algorithm (MOL-PSOA).

LSTM-DGWO-Based Sentiment Analysis Framework for Analyzing Online Customer Reviews.

Sentiment analysis furnishes consumer concerns regarding products, enabling product enhancement development. Existing sentiment analysis using machine learning techniques is computationally intensive and less reliable. Deep learning in sentiment analysis approaches such as long short term memory has adequately evolved, and the selection of optimal hyperparameters is a significant issue.