Building an effective business continuity framework: Case study of a critical national infrastructure organisation's approach.

Organisations are regularly exposed to risk factors and issues that may be triggered by disruptive events that can impact on the organisation's performance and reputation. These disruptions can range from human error through to large-scale natural disasters and long-term global events that can reshape the complex landscape within which these organisations operate. Large-scale business actions, such as decentralisation, mergers and acquisitions, can also introduce major disruption to daily operations.