Digital transformation initiatives in higher education institutions: A multivocal literature review.

Higher Education Institutions (HEIs) are involved in an evolution to a new model of university called . This model implies not only adopting new technologies but also developing an organizational strategic transformation which includes information, processes, human aspects, and more. Because an organization's digital maturity correlates with the scope of its digital transformation efforts, this study aims to identify digital transformation initiatives (DTI) taken by HEIs, defining the new processes and technologies used to implement them.