Training for the safe activation of Automated Vehicles matters: Revealing the benefits of online training to creating glaringly better mental models and behaviour.

Automated Vehicle (AV) systems are expected to reduce the frequency and severity of on-road collisions. Unless drivers have an appropriate mental model for the capabilities and limitations of the automation, they may not activate the automation safely or appropriately on the road, potentially leading to a collision. As such, a training package (L4DTP) was developed to improve drivers' decisions and behaviour when activating an AV system and this was evaluated in a between-subjects simulator experiment.

A new approach for Training Needs Analysis: A case study using an Automated Vehicle.

Considerable resources are invested each year into training to ensure trainees have the required competencies to safely and effectively perform their tasks/jobs. As such, it is important to develop effective training programmes which target those required competencies. One method that can be used at the start of the training lifecycle to establish the tasks and competencies that are required for a task/job and is considered an important activity to perform when developing a training programme is a Training Needs Analysis (TNA).

Breaking the cycle of frustration: Applying Neisser's Perceptual Cycle Model to drivers of semi-autonomous vehicles.

Semi-autonomous cars are already on the road and highly autonomous cars will soon be with us. Little is understood about how drivers will adapt to the changing relationship with their vehicle, but to ensure safety and consumer acceptance, this insight is vital. To this end, an on-road study in a semi-autonomous vehicle was undertaken with six UK drivers.

Distributed cognition in aviation operations: a gate-to-gate study with implications for distributed crewing.

The network analysis method, Event Analysis of Systemic Teamwork (EAST), was used to examine routine aviation operations from multiple perspectives from six key areas (i.e. Dispatch, ATC, ATM, Maintenance, Loading, and the Cockpit).

Modelling distributed crewing in commercial aircraft with STAMP for a rapid decompression hazard.

Changes to crewing configurations in commercial airlines are likely as a means of reducing operating costs. To consider the safety implications for a distributed crewing configuration, system theoretic accident model and processes (STAMP) was applied to a rapid decompression hazard. High level control structures for current operations and distributed crewing are presented.

Mind the gap - Deriving a compatible user mental model of the home heating system to encourage sustainable behaviour.

Householders' behaviour with their home heating systems is a considerable contributor to domestic energy consumption. To create a design specification for the 'scaffolding' needed for sustainable behaviour with home heating controls, Norman's (1986) Gulf of Execution and Evaluation was applied to the home heating system. A Home Heating Design Model (DM) was produced with a home heating expert.

Case studies of mental models in home heat control: searching for feedback, valve, timer and switch theories.

An intergroup case study was undertaken to determine if: 1) There exist distinct mental models of home heating function, that differ significantly from the actual functioning of UK heating systems; and 2) Mental models of thermostat function can be categorized according to Kempton's (1986) valve and feedback shared theories, and others from the literature. Distinct, inaccurate mental models of the heating system, as well as thermostat devices in isolation, were described. It was possible to categorise thermostat models by Kempton's (1986) feedback shared theory, but other theories proved ambiguous.

Models of models: filtering and bias rings in depiction of knowledge structures and their implications for design.

Mental models are poorly specified in three ways: in their defining criteria, their source and the bias to which they have been subjected. Literature from psychology, HCI and human factors sources was reviewed to determine the utility of 'mental models' as a design tool. The definitions and theories offered by key contributors to the notion of mental models were compared.