Service-level interventions to reduce waiting time in outpatient and community health settings may be sustained: a systematic review.

Aim: The primary aim of this systematic review of the literature was to determine whether interventions to reduce waiting time in outpatient and community health services can be sustained. The secondary aim was to describe associations between sustainability and features of waiting time interventions and the settings in which they have been implemented.

Methods: CINAHL, Medline, Embase and Psych Info databases were searched, combining the search concepts 'waiting time or waiting lists', 'outpatient or community care' and 'sustainability'.