Evaluating efficiency in water and sewerage services: An integrated DEA approach with DOE and PCA.

Evaluating the performance of service organizations like Water and Sewerage companies is essential for optimal operations, high-quality service, and cost efficiency. This paper introduces a model using data envelopment analysis (DEA) to assess the efficiency of operational units within such companies. The selection of key performance indicators is complicated by the numerous inputs and outputs, each affecting systems and activities differently.