Trust in automation: integrating empirical evidence on factors that influence trust.

Objective: We systematically review recent empirical research on factors that influence trust in automation to present a three-layered trust model that synthesizes existing knowledge.

Background: Much of the existing research on factors that guide human-automation interaction is centered around trust, a variable that often determines the willingness of human operators to rely on automation. Studies have utilized a variety of different automated systems in diverse experimental paradigms to identify factors that impact operators' trust.