The impact of redesigning care processes on quality of care: a systematic review.

Background: This literature review evaluates the current state of knowledge about the impact of process redesign on the quality of healthcare.

Methods: Pubmed, CINAHL, Web of Science and Business Premier Source were searched for relevant studies published in the last ten years [2004-2014]. To be included, studies had to be original research, published in English with a before-and-after study design, and be focused on changes in healthcare processes and quality of care.