Publications by authors named "Kenny Kuanchou Chen"
Page 1 of 1
Synopsis of recent research by authors named "Kenny Kuanchou Chen"
- Kenny Kuanchou Chen's recent research focuses on exploring the dimensions of service quality in health-fitness clubs in China, specifically aiming to understand how these dimensions affect customer satisfaction.
- The study utilized qualitative data collection methods, analyzing online comments from over 6,200 customers of 30 Tera Wellness clubs in Shanghai to identify themes related to service quality.
- The findings from Chen's research contribute to developing a better understanding of service quality in fitness contexts, providing insights for improving customer satisfaction in the health and fitness industry.