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Publications by authors named "Kenny Kuanchou Chen"

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Dimensions of Service Quality in Health-Fitness Clubs in China.
Karen Kaijuan Xu Kenny Kuanchou Chen Euisoo Kim Jerónimo García-Fernández John Nauright

Int J Environ Res Public Health

October 2021

The purpose of this study was to explore the dimensions of service quality in fitness clubs in China and examine their impact on customer satisfaction. In Phase I of the study, we collected qualitative data from online comments related to service quality in 30 Tera Wellness clubs in Shanghai (k = 6252). Conducting content analysis, we synthesized the information and identified preliminary themes and formulated measurement statements.

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Synopsis of recent research by authors named "Kenny Kuanchou Chen"

  • - Kenny Kuanchou Chen's recent research focuses on exploring the dimensions of service quality in health-fitness clubs in China, specifically aiming to understand how these dimensions affect customer satisfaction.
  • - The study utilized qualitative data collection methods, analyzing online comments from over 6,200 customers of 30 Tera Wellness clubs in Shanghai to identify themes related to service quality.
  • - The findings from Chen's research contribute to developing a better understanding of service quality in fitness contexts, providing insights for improving customer satisfaction in the health and fitness industry.

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