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Publications by authors named "Kenny Kuanchou Chen"

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Synopsis of recent research by authors named "Kenny Kuanchou Chen"

  • - Kenny Kuanchou Chen's recent research focuses on exploring the dimensions of service quality in health-fitness clubs in China, specifically aiming to understand how these dimensions affect customer satisfaction.
  • - The study utilized qualitative data collection methods, analyzing online comments from over 6,200 customers of 30 Tera Wellness clubs in Shanghai to identify themes related to service quality.
  • - The findings from Chen's research contribute to developing a better understanding of service quality in fitness contexts, providing insights for improving customer satisfaction in the health and fitness industry.

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