Staff perceptions of patient safety in the NHS ambulance services: an exploratory qualitative study.

Objectives: Most research investigating staff perceptions of patient safety has been based in primary care or hospitals, with little research on emergency services. Therefore, this study aimed to explore staff perceptions of patient safety in the NHS ambulance services.

Design: A stratified qualitative study using semi-structured interviews.

How do National Health Service (NHS) organisations respond to patient concerns? A qualitative interview study of the Patient Advice and Liaison Service (PALS).

Objectives: To describe the current work of the Patient Advice and Liaison Service (PALS) and assess the service's potential to resolve concerns and contribute to organisational learning.

Design: A qualitative study using semistructured interviews.

Setting: Four mental health trusts and four acute trusts in the English National Health Service, a total of eight PALS across different trusts.