Publications by authors named "Kay Downey-Ennis"
Having the patient at the heart of service delivery together with evidence-based.
Int J Health Care Qual Assur
February 2010
The quest to improve quality of services and to ensure that patients are satisfied with the care and treatment provided to them.
Int J Health Care Qual Assur
September 2010
Purpose: The purpose of this research is to analyse whether Six Sigma business strategy can be used to improve the financial and operational performance of the NHS. The paper will also look at some of the major challenges and barriers in the implementation of this powerful process improvement strategy within the healthcare sector.
Design/methodology/approach: This paper discusses whether Six Sigma DMAIC methodology can be a useful and disciplined approach to tackle process- and quality-related problems in the NHS.
Demands for efficiency, cost effectiveness and seamless patient service.
Int J Health Care Qual Assur Inc Leadersh Health Serv
December 2006