A pilot project of a cancer patient library in Italy: results of a customer-satisfaction survey and its products.

Aims: The purpose of this study is to determine the degree of satisfaction of users of the Cancer Information Point section of the Library for Patients (CIP-LP), active since 1998 at the National Cancer Institute of Aviano, Italy. The CIP-LP is based on a skilled intermediary, adequate informative material and a specific location, within the Scientific Library of the Institute.

Patients And Methods: A survey was developed to assess service functionality and quality from the users' viewpoint.