Evaluating parent satisfaction of school nursing services.

The Conceptual Model of Nursing Health Policy (CMNHP) was used to guide this study of client satisfaction as one component of an ongoing assessment of the Essential School Health Service (ESHS) Programs conducted by the Massachusetts Department of Public Health. Random samples of parents/guardians of students who use the school nursing services were surveyed to determine the extent to which they were satisfied with school nursing services. The results indicate that parents/guardians have a high level of satisfaction with school nursing services.

The Human Capital Competencies Inventory for developing nurse managers.

Background: Nurse managers play a vital role in healthcare delivery systems. Psychometrically sound measures of management practices grounded in empirical practice data are needed.

Method: An integrative review provided content domain for the Human Capital Competencies Inventory (HCCI).