Improving the patient experience through a comprehensive performance framework to evaluate excellence in person-centred care.

Background: Person-centred care (PCC) is now recognised as an important component of healthcare quality. However, a lack of consensus of its most critical elements and absence of a global measure of person-centredness has limited the ability to evaluate the impact of implementation.

Aim: Introduce a measurable construct for PCC that yields improvement in quality, patient loyalty and staff engagement.