Background: Ambulance patients are usually transported to the hospital in the emergency medical service (EMS) system. The aim of this study was to describe the non-conveyance practice in the Helsinki EMS system and to report mortality following non-conveyance decisions.
Methods: All prehospital patients ≥16 years attended by the EMS but not transported to a hospital during 2013-2017 were included in the study.
Objectives: We examined the effect of the change from paper records to the electronic patient records (EPRs) on ambulance call duration.
Methods: We retrieved call duration times 6 months before (group 1) and 6 months after (group 2) the introduction of EPR. Subgroup analysis of group 2 was fulfilled depending whether the calls were made during the first or last 3 months after EPR introduction.