Improving Care at Correctional Facilities: Listening, Learning and Creating Change from a Patient Care Quality Office.

Correctional Health Services (CHS) became part of the Provincial Health Services Authority in British Columbia (BC) in October, 2017. There are 2,700 clients in BC in 10 facilities, and approximately 60% of these clients have mental health issues and/or substance use issues. To address healthcare quality complaints and queries for this unique setting, in keeping with provincial legislation, nursing role of the patient care quality specialist was created in 2018.