A Study of Role Expectations and Satisfaction With the Healthcare Coach Role.

Objective: The research objective was to determine the expectations of and satisfaction with the healthcare coach (HCC) role among hospitalists and staff RNs, as well as expectations of case managers who collaborate with them.

Background: Care transitions occur when patients move from 1 care setting or provider to another. The Centers for Medicare & Medicaid Services developed the Community-Based Care Transitions Program to address readmission, patient safety, improved quality of care, and cost savings.

Balancing Just Culture with regulatory standards.

Over the past decade, there has been much attention called to the reality of errors occurring in healthcare that jeopardize patient safety. Not only has this attention and reality caused angst and concern for persons and families that may require healthcare but it also causes significant angst and concern among care providers themselves. In response to the reality that 44,000 to 98,000 deaths occur annually because of medical error, regulatory organizations developed standards to achieve compliance with safe practice and delivery of care and to increase accountability.