[Predictors of cognitive impairment in population over 64 years institutionalized and non-institutionalized].

Aim: Describe the factors which can be associated with cognitive impairment in institutionalized and non-institutionalized elderly.

Method: Cross-sectional study of 200 people aged over 64 in Huelva (Spain) in 2014. Of these, 100 people were institutionalized in a residential facility and 100 were not.

Service climate as a mediator of organizational empowerment in customer-service employees.

The aim of this study is to examine the mediating role of the service climate between organizational empowerment (i.e., dynamic structural framework, control of workplace decisions, fluidity in information sharing) and service quality (functional and relational).