Pediatric televisits and telephone triage: impact on use of a hospital emergency department.

Objectives: To analyze the characteristics of remote telephone consultations (televisits) and triage of pediatric emergencies attended by the 24-hour emergency service of Catalonia (CatSalut Respon), and to describe the impact of televisits on callers' decisions about whether or not to come to the emergency department and their opinion of the call service.

Material And Methods: Observational cross-sectional study. During the call, cases were classified according the Spanish and Andorran triage system.

[Implementing Telemedicine, EHealth and Telephonic Nursing Assistance in Spain].

Introduction: Tele-Health or eHealth are defined as diversified health services provided remotely by a team of professionals using ICT (Information and Communication Technology) to improve the health of a user or population.

Development: The development of ICT during the 2000 and 2010 decades allowed for a wider applicability of these services. Techniques like teleradiology and telepathology appeared.