[Interaction-related stressors and resources-development of a taxonomy to design interactive work in a humane and health-promoting way].

Although various studies deal with the special demands of interactive work, these have only rarely been examined from an integrated stressor and resource perspective (Bednarek 2014). Thus, previous research concentrated on investigating customers in their role as stressors.The aim of this article is to identify and categorise interaction-related stressors and resources and reflect their role in order to design interactive work in a humane and health-promoting way.