Publications by authors named "John H Beveridge"
Aim: To systematically assess the service satisfaction of consumers, their families and referrers with crisis resolution (CR).
Methods: Consecutive consumers discharged after receiving CR over a five-week period were potentially eligible for participation, together with their family and referrer (broadly defined). Structured telephone interviews were conducted and involved forced-choice questions assessing global satisfaction and satisfaction with specific aspects of care, plus two open-ended questions.