Effects of reliability indicators on usage, acceptance and preference of predictive process management decision support systems.

Despite the growing availability of data, simulation technologies, and predictive analytics, it is not yet clear whether and under which conditions users will trust Decision Support Systems (DSS). DSS are designed to support users in making more informed decisions in specialized tasks through more accurate predictions and recommendations. This mixed-methods user study contributes to the research on trust calibration by analyzing the potential effects of integrated reliability indication in DSS user interfaces for process management in first-time usage situations characterized by uncertainty.

User requirements for the design of smart homes: dimensions and goals.

The 'Smart Home' is a strongly technology-driven field. While user-centered requirements have been reported for specific features, a considerable gap persists for design based on an everyday home context and the social and emotional nature of the home. To address this, we present a user-centered design process to question and expand narrow framings of energy-efficiency and smart control and consider the richness and variety of the domestic context as design space for smart homes.