Working conditions in call-centers, the impact on employee health: a transversal study. Part II.

Purpose: The present study sought to assess the impact of telephone call center employees' working conditions on health by identifying at-risk employment situations.

Methods: A transversal study was performed in companies followed by 47 occupational physicians taking part (working conditions have been previously described). A self-administered medical questionnaire was used to collect data on absence due to sick leave, hearing and visual problems, musculoskeletal disorders, psychotropic drug use, etc.

Call-handlers' working conditions and their subjective experience of work: a transversal study.

Objectives: The present study sought to describe call-center working conditions and call-handlers' subjective experience of their work.

Methods: A transversal study was performed in companies followed by the 47 occupational physicians taking part. A dedicated questionnaire included one part on working conditions (work-station organization, task types, work schedules, and controls) and another on the perception of working conditions.