Exploring sociodemographic and economic factors that promote adverse drug reactions reporting by patients.

Background: Adverse drug reactions (ADRs) are recognized as a leading cause of morbidity and mortality, and an important cost factor to health systems. Patient reporting of ADRs has emerged as an important topic in recent years but reporting rates are still low in many countries.

Objective: To explore different countries' sociodemographic and economic features as explanatory factors for population ADRs reporting, including the propensity of patients' reporting to pharmacovigilance authorities.

How pharmacist-patient communication determines pharmacy loyalty? Modeling relevant factors.

Background: Portuguese community pharmacies provide pharmaceutical services, such as therapeutic outcomes follow-up, supplemented by relevant point-of-care testing that require continuity of provision to be effective.

Objectives: To identify factors of technical and communication nature that during a patient interview contribute to patients' loyalty.

Methods: A cross-sectional descriptive study, with a purposive sample of community pharmacies providing pharmaceutical care, was conducted.