Beyond interviewing: a 21st-century recruitment process for healthcare quality professionals.

Interview techniques have evolved to include objective testing and situational assessment methods, and an applicant for a quality leadership role in today's market may encounter these new techniques. For an organization, the use of an updated interview process provides greater insight into an applicant's knowledge, skills, and abilities. This article offers an overview of these processes, insights for organizations and leaders to consider in developing assessment strategies, and tips for quality leaders who encounter testing and situational assessment methods during a career search.

Consumers: from perceptions to participation.

As Winston Churchill once said, "Personally, I am always ready to learn, although I don't always like being taught." In behavioral health, consumers can make important contributions to the design and evaluation of programs and services. As demonstrated by this case study, progress can be made in incremental steps, over several years.