Structure, process, and outcomes of care in a telemonitoring program for patients with type 2 diabetes.

Background: Using Donabedian's structure-process-outcomes (SPO) framework, this descriptive, exploratory study examined the structure of a telemonitoring program in a population of patients with type 2 diabetes (T2D), the process of nurse-patient telephonic interactions, and patients' clinical outcomes.

Methods: Secondary data analysis was conducted using data from 581 patients who participated in a home telemonitoring program for 12 months. Three point-biserial and six Pearson correlations were estimated to determine how patient demographics related to clinical characteristics.