Evaluation of usability and user feedback to guide telepharmacy application development in Indonesia: a mixed-methods study.

Background: In Indonesia, the adoption of telepharmacy was propelled by the COVID-19 pandemic, prompting the need for a user-friendly application to support both the general population and pharmacists in accessing healthcare services. Therefore, this study aimed to evaluate usability and user feedback of a pioneering telepharmacy application known as Tanya Obat (translating to "Ask about Medications") in Indonesia, from the perspectives of the general population and pharmacists.

Methods: A mixed-methods sequential study was conducted with the early-stage Tanya Obat application in Bandung City.