Reducing Patient No-Shows: An Initiative at an Integrated Care Teaching Health Center.

Background: Patient no-shows impede the effectiveness and efficiency of health care services delivery.

Objective: To evaluate a 2-phase intervention to reduce no-show rates at an integrated care community health center that incorporates a teaching program for osteopathic family medicine residents.

Methods: The Elmont Teaching Health Center (ETHC) is 1 of 5 community-based health centers comprising the Long Island Federally Qualified Health Centers.