Exploring local community perspectives on the development of river tourism along the Petagas-Putatan River in Sabah, Malaysia.

The research delves into the perceptions regarding the necessary assistance and support required for the development of river tourism along the Petagas-Putatan River. An exploratory qualitative with a total of four focus group discussions consisting of a total of 13 local communities, two local authorities and two local representatives of the district. Assistances needed include financial, tourism trainings related to river tourism and safety, planning and itineraries, customer services, marketing, and promotion.

Experience attributes and service quality dimensions of peer-to-peer accommodation in Malaysia.

This paper reports the empirical findings of experience attributes and service quality dimensions of peer-to-peer accommodation (P2P) in Malaysia. Data collection was conducted using in-depth interviews, which involved 10 P2P accommodation hosts and 15 P2P accommodation guests. Thematic analysis of the data guided by the concepts of service experience and service quality, revealed that P2P accommodation has four experience dimensions (property/accommodation, hosts, local people/culture, and location) and seven service quality dimensions (home facilities, personal advice, helpfulness, feeling welcome, responsiveness, reliability, and caring).