Publications by authors named "Jegak Uli"
Article Synopsis
- Effective supervisory styles, particularly coaching and mentoring, significantly enhance talent development among trainee doctors in public hospitals, while abusive supervision does not contribute positively.
- The clinical learning environment plays a crucial moderating role in how these supervisory styles influence talent development.
- The study, conducted with 355 trainee doctors in six Malaysian public hospitals, reveals a 26% variance in talent development attributable to supervisory styles and their interactions with the learning environment.
Hospital service quality: a managerial challenge.
Int J Health Care Qual Assur Inc Leadersh Health Serv
September 2004
While much is known generally about predictions of customer-perceived service quality, their application to health services is rarer. No attempt has been made to examine the impact of social support and patient education on overall service quality perception. Together with six quality dimensions identified from the literature, this study seeks to provide a more holistic comprehension of hospital service quality prediction.
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