High-performance healthcare is simple to describe, yet hard to deliver. Together we can change that.

For the most vulnerable, chronically ill among us-many of whom cope with behavioral health challenges and struggle to secure housing, food or transportation-the journey to receive the care they need can be daunting.

Journey to excellence: a systemwide culture change begins with the board.

When a hospital system decided its goal should be becoming "best in the nation," it determined that the board should lead a systemwide culture change. It started with an innovative "shadowing" program.