Publications by authors named "Jeffrey S Jay"
An intervention model that promotes accountability: peer messengers and patient/family complaints.
Jt Comm J Qual Patient Saf
October 2013
Article Synopsis
- Patients and their families play a crucial role in identifying unsafe practices in healthcare, prompting the development of a peer messenger program at Vanderbilt University to support high-risk physicians flagged by patient complaints.
- This study examined the effectiveness of peer messengers at 16 medical centers, involving 178 peer messengers who intervened with 373 high-risk physicians between 2005 and 2009.
- Results showed that 97% of high-risk physicians received feedback positively, with 64% improving their risk scores, while those who did not respond saw their scores decline; the process demonstrates the potential for peer support to enhance medical practice and reduce patient complaints.