Determinants of continuance intention in a post-adoption satisfaction evaluation of a clinical information system.

Purpose: The evaluation of end-user satisfaction is an essential part of any clinical information system (CIS) project. The purpose of this study is to evaluate the determinants of CIS continuance intention in a late post-adoption phase at the Georges Pompidou University Hospital (HEGP) in Paris.

Methods: We designed an electronic survey instrument based on an IT post-adoption model (ITPAM) developed from three previous models, i.