The Energy-efficiency of demand management technologies and customer's experience have emerged as important issues as consumers began to heavily adopt these technologies. In this context, where the electrical load imposed on the smart grid by residential users needs to be optimized, it can be better managed when customer's comfort parameters are used, such as thermal comfort and preferred appliance usage time interval. In this paper a multi-layer architecture is proposed that uses a multi-objective optimization model at the energy consumption level to take consumer comfort and experience into consideration.
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