Importance - Performance Analysis (IPA) of metro service attributes during the COVID-19 pandemic.

Background: The study of user satisfaction with public transport services is of key interest for enhancing public transport ridership. However, the elevated risks of virus transmission on public transport associated with COVID-19 have resulted in a shift towards private vehicles. This issue is of concern to policymakers due to reduced levels of public transport use and increased private vehicle trips.

Has COVID-19 changed our loyalty towards public transport? Understanding the moderating role of the pandemic in the relationship between service quality, customer satisfaction and loyalty.

COVID-19 has been associated with a decline in public transport ridership in many cities. However, the impact of the pandemic on passenger perceptions of public transport, particularly loyalty, has remained largely unexplored. Using a case study of Tehran's bus system, this paper aims to assess the moderating effect of COVID-19 on passenger loyalty.

Effects of COVID-19 on rail passengers' crowding perceptions.

Understanding changes in travel behavior during the spread of pandemic diseases such as COVID-19 is important to develop a resilient transportation system. Since one of the most important ways to prevent the spread of this virus is to keep a safe distance from other people (i.e.

Observational-based study to explore pedestrian crossing behaviors at signalized and unsignalized crosswalks.

Despite many studies on exploring the behaviors of pedestrians crossing the road, there is a need for comprehensive studies that identify the factors that may influence pedestrians crossing behavior at signalized and unsignalized intersections. This study aims to comprehensively examine the influence of gender, age group, group-crossing, technological devices and carrying items on pedestrians crossing behaviors at signalized and unsignalized crosswalks simultaneously. Observational data of 552 pedestrians at two signalized and two unsignalized crosswalks in Tehran were collected.