"I wish they could be in my shoes": patients' insights into tertiary health care for type 2 diabetes mellitus.

Background: Insightful accounts of patient experience within a health care system can be valuable for facilitating improvements in service delivery.

Objective: The aim of this study was to explore patients' perceptions and experiences regarding a tertiary hospital Diabetes and Endocrinology outpatient service for the management of type 2 diabetes mellitus (T2DM).

Method: Nine patients participated in discovery interviews with an independent trained facilitator.