Web-Based Medical Appointment Systems: A Systematic Review.

Background: Health care is changing with a new emphasis on patient-centeredness. Fundamental to this transformation is the increasing recognition of patients' role in health care delivery and design. Medical appointment scheduling, as the starting point of most non-urgent health care services, is undergoing major developments to support active involvement of patients.

Applying concept mapping to solving in-patient mental health recidivism.

Concept mapping is a powerful research tool using visual representation to expose the complementary impact and synergy of factors affecting a specific process. This article outlines an example, in the domain of mental health, of concept mapping applied to the specific issue of readmissions or recidivism of mental health patients. Concept mapping is used to unify the diverse perspectives found across the existing literature and in mental health care delivery so that patient input and engagement in the care process can be maximally applied to improvement in the delivery of local inpatient mental health care and, penultimately, to transformation of an inefficacious care delivery model.