[Families' experiences and satisfaction with a pediatric emergency service].

Objective: Today, pediatric emergency services receive a rising number of "non-urgent" cases, which are due to parental anxiety or a miscomprehension of medical explanations. The aim of this study was therefore to understand what those families experience and need when they consult in such cases, in order to respond with adapted solutions.

Methods: Semi-structured interviews and questionnaires with parents, after the consultation or in the waiting room.