Investigating the Human Reliability in the Healthcare Sector Using the Fuzzy Analytic Network Process and the Success Likelihood Index Method.

Background: We aimed to identify the factors contributing to human error in hospital emergency departments using scientific methods.

Methods: We used the Fuzzy Analytical Network Process (FANP) and Success Likelihood Index Method (SLIM) to investigate human reliability in 54 hospital emergency departments in 15 provinces of Iran from 2021 to 2022.

Results: The study classified 17 general factors affecting human errors in hospital emergency departments.