Online Medical Consultation Service-Oriented Recommendations: Systematic Review.

Background: Online health communities have given rise to a new e-service known as online medical consultations (OMCs), enabling remote interactions between physicians and patients. To address challenges, such as patient information overload and uneven distribution of physician visits, online health communities should develop OMC-oriented recommenders.

Objective: We aimed to comprehensively investigate what paradigms lead to the success of OMC-oriented recommendations.