Correction: Service quality assessment and enhancement using Kano model.

[This corrects the article DOI: 10.1371/journal.pone.

Service quality assessment and enhancement using Kano model.

Success in the retail sector is highly dependent on customer satisfaction. Maintaining a competitive edge depends upon the service providers knowing and enacting what is important to their customers. Multiple studies have employed various research approaches to identifying characteristics of customer satisfaction in different sectors as well as retail sector.

Assessing factors militating against the acceptance and successful implementation of a cloud based health center from the healthcare professionals' perspective: a survey of hospitals in Benue state, northcentral Nigeria.

Background: Cloud based health platforms (CBHP) have tremendous capacity to meet patient's health needs. The benefits inherent in CBHP position it to be relevant for efficient healthcare delivery. Nonetheless, studies have shown that the adoption of new technologies is sometimes a challenge especially in developing nations.

What Factors Influence Employee Service Recovery Performance and What Are the Consequences in Health Care?

Objectives: We analyzed the extent to which the service recovery performance of frontline employees in private health care institutions is influenced by employee perceptions of manager attitudes toward service quality, workplace support, and manager fairness and organizational commitment. We also examined the relationship of service recovery performance to employee job satisfaction and turnover intentions.

Methods: Partial least square path modeling of data from 178 frontline employees in private health care institutions in North Cyprus was utilized.

An empirical study of some demographic and work-related variables on job satisfaction of academics in a Turkish university.

The Job Satisfaction Survey was administered to 610 faculty in a university in North Cyprus. As expected, job satisfaction increased with rank, and those who held administrative positions were more satisfied than staff who did not. The longer the participants had served in the current university, the higher their rated job satisfaction.