Listen, act and support: An investigation into individual and organisational incivility management in veterinary practice.

Background: This study investigates the impact of workplace and client incivility on veterinary staff wellbeing and job satisfaction, examining both individual responses and organisational support mechanisms to identify best practices for managing incivility.

Method: A mixed-methods approach was employed, involving a survey of 192 veterinary professionals from various roles and practice types. The survey measured experiences of incivility, individual factors (anxiety, stress, burnout, job satisfaction and turnover intention) and organisational factors (perceived organisational support, social support and civility climate).

Not all uncivil behaviours are equal: exploring responses to incivility in veterinary practice using vignettes.

Workplace incivility is considered a common workplace stressor, linked to a range of adverse impacts such as reduced wellbeing. However, there is a lack of research focused on how targets of incivility respond. The current study addresses that gap by examining responses to incivility within veterinary practice.

Consequences and coping: Investigating client, co-worker and senior colleague incivility within veterinary practice.

Background: Workplace incivility is a workplace stressor with varying effects according to the status of the target and instigator. This study sought to examine veterinary staff's experiences of incivility from clients, co-workers and senior colleagues.

Method: An online mixed-measures survey gathered data from UK veterinary staff (n = 252, primarily veterinarians and nurses).