Coalitions and Their Negative Consequences: An Examination in Service Failure-Recovery Situations.

The social nature of customer experiences creates complex and potentially detrimental dynamics in failure situations, such as when other customers side with the complainer or the firm. The present research is the first to analyze such coalitions and their consequences. We conceptualize a triad composed of a complainer, a service employee, and one or multiple others as a third actor.

[Direct positive DDP 111 as a possible means of documentation for electrophoresis].

The positivepaper DDP 111 manufactured in the Fotopapierwerk Dresden is presented. It allows to make copies (1:1) of electrophoreses. Independently of the used staining procedure it is a simple, quickly and cameraless possibly to obtain reproductions with a high quality.