Using information technology to optimize the identification process for outpatients having blood drawn and improve patient satisfaction.

Background: This study explored the application effect of information technology in optimizing the patient identification process.

Methods: The method for optimizing the identification process involved in drawing blood among outpatients using information technology was executed from July 2020. In this paper, 959 patients who had blood drawn from January to June 2020 were included as the pre-optimization group, and 1011 patients who had blood drawn from July to December 2019 were included as the post-optimization group.