Classification and Prediction of Violence Against Chinese Medical Staff on the Sina Microblog Based on a Self-Organizing Map: Quantitative Study.

Background: For the last decade, doctor-patient contradiction in China has remained prominent, and workplace violence toward medical staff still occurs frequently. However, little is known about the types and laws of propagation of violence against medical staff online.

Objective: By using a self-organizing map (SOM), we aimed to explore the microblog propagation law for violent incidents in China that involve medical staff, to classify the types of incidents and provide a basis for rapidly and accurately predicting trends in public opinion and developing corresponding measures to improve the relationship between doctors and patients.

Use of hospital appointment registration systems in China: a survey study.

Background: Hospitals have expressed no knowledge of patients' opinions regarding diversified appointment registration systems, despite efforts to develop novel appointment registration systems that assist patients and increase hospital efficiency. Therefore, the aim of this study was to investigate the use of diversified appointment registration systems and explore the factors influencing patients' registration system choices.

Methods: A survey study using a questionnaire was conducted in West China Hospital in February 2012.