The impact of connected health technologies on the quality of service delivered by home care companies: Focus on trust and social presence.

The objective of this paper is to focus on the impact of connected health technologies on the quality of service delivered by home care companies for the seniors. The focus will be on "trust" and "social presence" dimensions. We used SERVQUAL for measuring the quality of service delivered by home care companies.

Senior citizens' acceptance of connected health technologies in their homes.

Purpose: The objective of this paper is to focus on seniors' acceptance of the usage of connected healthcare technologies in their homes. The authors integrated into technology acceptance model (TAM) several latent variables such as social presence, trust and degree of intrusiveness perceived with the use of connected health technologies.

Design/methodology/approach: The authors distributed the survey by post to 605 seniors.