The Patient Experience in Ontario 2020: What Is Possible?

Words are important. They signal an intention behind a thought. So when Ontario's Ministry of Health and Long-Term Care publishes an action plan (Ontario Ministry of Health and Long-Term Care, 2012) that declares itself to be "obsessively patient-centred," curiosity ensues and terms abound.

Patient Engagement: We Need to Get on With It.

We are extremely grateful to each of the commentators for their thoughtful responses to "The Patient Experience in Ontario 2020: What is Possible?" It was helpful to hear the perspective and insights of authors from different jurisdictions and to benefit from their knowledge and experience. There are a number of themes that emerged from the commentaries that we would like to highlight.